Members-only Business to Developer How to create awesome product tours your customers will love No one wants their customers to feel alienated and lost. Luckily, there’s a simple solution that can make your users feel right at home from the get-go, and they’re called product tours....
Members-only Metrics Customer lifetime value: How to calculate and increase it What if we told you that a single individual customer could be worth over $10,000 to your business? Or that a small boost in retention could double your profits?...
Members-only Developer Marketing Empower your employees by building a culture that values every customer interaction The overarching goal of any customer success function is to provide your customers with the best possible experience that’ll help them realize your product or service’s value, and reach their desired outcomes with said product or service....
Members-only Metrics The customer health score: How to master this metric When analyzing your accounts (your customers), the customer health score offers you the ability to predict the longevity of this business relationship....
